Privacy Policy
At jyai9 we take the privacy of our players seriously. This policy explains what personal information we collect, how we use it, who we share it with, and how we keep it secure across every interaction you have with our platform.
1. Introduction
This Privacy Policy ("Policy") applies to jyai9, accessible at jyai9.org, and governs how we collect, process, store and protect the personal information of users who register, deposit, wager or otherwise interact with our platform. By using jyai9 you consent to the data practices described in this Policy. If you do not agree with any part of this Policy, please discontinue your use of the platform and contact our support team if you wish to have your data removed.
jyai9 is committed to handling your personal information with care, transparency and respect. We recognise that our users in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna or elsewhere — trust us with sensitive personal and financial data. Maintaining that trust is central to everything we do. This Policy sets out clearly what we do with your data and what rights you hold.
This Policy covers all personal data collected through jyai9.org, including data collected during account registration, identity verification (KYC), deposits and withdrawals, game play, customer support interactions, and general browsing of the site. It does not apply to third-party websites or payment processors that operate under their own privacy policies.
2. Information We Collect
jyai9 collects personal information across four broad categories, each described below. We collect only the minimum information required for the stated purpose and do not retain data beyond what is necessary.
When you create an account we collect your full legal name, date of birth, email address, mobile phone number, and the city or region you reside in (e.g. Dhaka, Chittagong, Sylhet). This information is used to create and maintain your account, verify your age and identity, and personalise your experience on jyai9.
To process deposits and withdrawals we collect payment method details including your bKash, Nagad or Rocket mobile account number, or Visa / Mastercard card details where applicable. We do not store full card numbers on our servers; card data is handled by our certified payment processor partners who maintain their own security standards. Transaction records, including amounts, dates and method, are retained for regulatory compliance purposes.
When you use jyai9 our systems automatically record certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, pages viewed, session duration, and referring URL. This data helps us detect fraud, optimise platform performance, and analyse user behaviour to improve our service. It does not on its own identify you personally.
When you contact jyai9 customer support — whether by email at [email protected] or through the on-platform messaging system — we retain records of those communications including the content of your messages, the date and time of contact, and any attachments you submit. These records are used to resolve your query, improve our support quality, and where applicable, comply with regulatory record-keeping requirements.
3. How We Use Your Information
jyai9 uses the personal information we collect solely for legitimate operational, legal and security purposes. We do not use your data for purposes beyond those listed below without obtaining your explicit prior consent.
- To create, verify and maintain your jyai9 account, including age and identity verification as required by our KYC process.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate transaction records.
- To detect, investigate and prevent fraud, money laundering, account abuse and other prohibited activities on the platform.
- To personalise your platform experience, including displaying relevant games and promotions based on your preferences and play history.
- To send you transactional and service communications including deposit confirmations, withdrawal updates, account alerts and security notifications.
- To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and any lawful requests from competent authorities.
Where we intend to use your information for any purpose not listed above — such as direct marketing of new products — we will contact you in advance, explain the purpose clearly, and ask for your explicit consent. You may withdraw that consent at any time by contacting our support team.
4. Legal Basis for Processing
jyai9 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
Processing your registration data, payment data and transaction records is necessary for jyai9 to perform its contractual obligations to you as an account holder — specifically to provide account services, process your bets, and pay out winnings to your chosen payment method.
Certain data processing activities — including KYC verification, AML monitoring and transaction record retention — are required by applicable law. jyai9 processes this data to comply with its legal obligations and cannot operate lawfully without doing so.
jyai9 processes technical and usage data on the basis of its legitimate interest in maintaining platform security, preventing fraud, improving the quality of service, and analysing aggregate usage patterns. Where we rely on legitimate interests, we balance our interests against your rights and will not process data in a way that overrides your fundamental privacy rights.
5. Sharing Your Information
jyai9 does not sell, rent or trade your personal information to any third party for commercial purposes. We may share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
- Payment processors and financial partners — including bKash, Nagad, Rocket, Upay, Visa and Mastercard network operators — receive only the data necessary to process your transaction and comply with financial regulations.
- Identity verification and KYC service providers who assist jyai9 in verifying the age and identity of account holders as required by applicable regulations.
- Technology and infrastructure providers — such as hosting, cloud storage and cybersecurity partners — who process data on jyai9's behalf under binding data processing agreements that prohibit independent use of your data.
- Regulatory authorities, law enforcement agencies and courts where disclosure is required by applicable law, court order or official government request. jyai9 will, where legally permitted, notify you before disclosing your data in response to such a request.
Any third party that receives your personal data from jyai9 is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose other than that for which it was shared. jyai9 maintains written agreements with all data processors and conducts periodic reviews of their compliance.
6. Cookies and Tracking Technologies
jyai9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics that help us improve the service. A cookie is a small text file stored on your device when you visit our site. No cookie placed by jyai9 contains your password or sensitive financial information.
These cookies are strictly necessary for the platform to operate. They manage your login session, keep your account secure, and enable core features such as deposits and withdrawals. You cannot opt out of essential cookies while using jyai9, as doing so would prevent the platform from functioning.
We use anonymised analytics cookies to understand how visitors navigate jyai9 — which pages are visited most, where users drop off, and how long typical sessions last. This data is aggregated and cannot be used to identify you personally. It helps us improve platform usability and content relevance.
Preference cookies remember your settings on jyai9 such as your language selection and display preferences, so you do not need to re-enter them on every visit. These cookies improve your experience but are not essential to core platform functions. You may disable them via your browser settings, though some personalisation features may not work as expected if you do so.
Most modern browsers allow you to control cookie settings, including blocking all cookies or clearing existing cookies. Please note that blocking all cookies may impair your ability to log in and use core jyai9 features. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.
7. Data Security
jyai9 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include SSL/TLS encryption for all data transmissions, encrypted storage of sensitive account data, access controls that limit data access to authorised personnel only, regular security audits and vulnerability assessments, and monitoring systems to detect and respond to suspicious activity in real time.
While jyai9 takes every reasonable precaution to protect your data, no online system can be guaranteed to be 100% impenetrable. In the event of a data breach that poses a material risk to your rights, jyai9 will notify affected users promptly and take immediate steps to contain and remediate the breach. We encourage you to use a strong, unique password for your jyai9 account and to contact us immediately at [email protected] if you suspect your account has been compromised.
You are responsible for keeping your jyai9 login credentials confidential. Do not share your password with anyone, including jyai9 support staff — our team will never ask for your password. Use a password that is unique to your jyai9 account and not reused from other sites. Enable any two-factor authentication option if offered by the platform. Log out of your account when using a shared or public device.
8. Data Retention
jyai9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum period required by applicable financial regulations, which may extend beyond the closure of your account. After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.
If you close your jyai9 account, we will retain certain data elements — such as transaction history and KYC records — for the period required by applicable financial and anti-money laundering regulations. Marketing preferences and communications data not subject to legal retention requirements will be deleted within 30 days of account closure. You may request confirmation of what data we hold about you at any time by contacting [email protected].
9. Your Data Rights
As a user of jyai9 you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. We will respond within a reasonable timeframe.
- Right of Access — you may request a copy of the personal data jyai9 holds about you, along with information about how it is used and with whom it is shared.
- Right of Rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
- Right of Erasure — in certain circumstances you may request that jyai9 delete the personal data we hold about you. This right does not apply where retention is required by law or where the data is necessary for the establishment, exercise or defence of legal claims.
- Right to Restrict Processing — you may request that jyai9 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
- Right to Object — you have the right to object to processing of your personal data where jyai9 relies on legitimate interests as the legal basis. If you object, jyai9 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for the establishment, exercise or defence of legal claims.
jyai9 will respond to all data rights requests within a reasonable period. We may need to verify your identity before processing your request. Where a request is refused, we will explain our reasons in writing. If you are unsatisfied with our response, you may escalate the matter to the relevant data protection authority in your jurisdiction.
10. Children and Minors
jyai9 is strictly an adults-only platform. Access is permitted only to individuals who are 21 years of age or older. jyai9 does not knowingly collect, process or retain any personal data from persons under the age of 21. If we discover that personal data has been collected from a minor, that data will be deleted immediately and the associated account permanently closed.
If you are a parent or guardian and believe that a minor in your care has registered on jyai9 or provided us with personal information without your knowledge, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including closing the account and deleting all associated data. jyai9 encourages parents and guardians to use appropriate parental-control tools to prevent underage access to online gambling services.
11. Changes to This Privacy Policy
jyai9 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or by displaying a prominent notice on the platform. Your continued use of jyai9 following any update to this Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how jyai9 handles your personal data. If you have any questions about this Policy or about jyai9's data practices, please contact our support team at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.
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